At AlphaLink Technologies, we work hard to deliver a premier service experience. Our goal is to take your IT worries off your shoulders and let you concentrate on your business, not your technology.
Our service team includes certified network specialists (Microsoft, Citrix, Cisco, VMWare, and more). Even our PC and printer tehnicians maintain manufacturer and CompTIA certifications to ensure we are capable to handle your technology needs.
We can deliver services in one of 4 ways:
- By phone
- Remote Access through our Virtual Technician
- On your premises
- By email
To contact our support team, please call 740.788.9000 Monday-Friday 8:00 a.m. to 5:00 p.m.
If you have an afterhours emergency, you can call our office at 740.788.9000 and press 1 for emergency service. This will generate an email to our service team and you will receive a phone call within 1 hour. Afterhour response is guaranteed only for contract clients or those with business-class internet connectivity or hosted services (e.g., VoIP, server, desktops, websites, etc.)
You may also enter a request for service 24x7x365 as follows:
- Submit a ticket via our secure Connectwise Portal (for contract clients): Click Here for Support Portal
- Submit a general support request form: Click Here for Support Request Form
- Send an email to firstname.lastname@example.org Email Support