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Managed Services & Network Monitoring

Do you spend more time dealing with your technology than running your business? 

Here are just a few of the technology challenges that we've discovered small and medium-sized business leaders and managers struggle with:

  • There is no time to keep up with patches or maintenance.
  • No one is a dedicated, full-time IT person.
  • It is hard to hire, and expensive to keep, an IT  person even if one was available.
  • The part-time person doing it now is too busy, or unreliable, or impersonal, or doesn't have the full skill-set you need.
  • There is no way to keep up with what really needs to be done.
  • Email, database, and hardware problems simply consume more time than they should.
  • Every effort is simply fighting fires.
  • You need a strategic technology partner who will LISTEN to you, and COMMUNICATE with you and your team.

AlphaLink's Managed Services and Network Monitoring helps you focus on YOUR business, not your network.  We offer 2 levels of support:

  • Passive Monitoring:  We supply the monitoring software; your internal IT staff responds to routine problems and issue; call us if you need us.
  • Active Monitoring:  We actively monitor your network devices; install updates, patches, etc., and actively address problems as they occur.   We will notify you of critical alerts and any work that needs to be done on your site by AlphaLink. 
Benefits of Managed and Monitored Network Services
  • Scalable: Buy only what you need.
  • Perform daily operational tasks - maintenance jobs, updates, and troubleshooting.
  • Forecast failures BEFORE they occur.
  • Continuous watching-over of the health of your infrastructure.
  • Convenient Help Desk feature is like having a full-time IT staff, without the cost!
  • Quick Response helps reduce network hassles. Stop "putting out fires."
  • Perform daily operational tasks - maintenance jobs, updates, and troubleshooting.
  • Complete Patch management insures your system is up to date and not exposed.
  • Verify Backup and Restore functionality Daily, 24 x 7 monitoring.
  • Complete asset and software management: detailed site-level inventory gives up-to-date. hardware, software, and patch information - automatically collected. This can be used for insurance claims, fire, theft, etc.
  • Complete server, desktop,laptop and printer repair and support.
  • Online computer support, with remote computer and network monitoring and management.
  • Customized to fit your unique business model.
  • Very low bandwidth requirements - does not slow down your network response time.