WEB BASED EMAIL

WebMail gives you access to your email from anywhere in the world. All you need is an internet connection and a web browser (for example, Internet Explorer or Netscape). Once you get to our webmail site, simply enter your email address and password and your mail will be waiting for you at our post office (mail server).

Restrictions & Limitations:

	While accessing your email via Webmail, you cannot access the email from any other source at the same time. That is, you cannot have your normal email client program (e.g., Outlook Express; Outlook; Eudora; Netscape; etc) open while attempting to log on to webmail; two (2) users cannot access the same email box at the same time. In these cases, an error will occur when you log into webmail. Please make sure your email client program is closed (not simply minimized) before trying to access your mail via WebMail.
	AlphaLink only saves email at the post office for 180 days. It is deleted after that time. Webmail is not intended to replace your email client software and should not be used to store the any email you wish to keep. Please make sure you “deliver” your mail to your computer’s email program for permanent storage and backup.
	WebMail may not function properly if you have a Pop-Up blocking software loaded. You will need to either disable the pop-up blocking software or “whitelist” the webmail site (webmail.alink.com).

HOW TO USE ALPHALINK’S WEBMAIL

The Webmail has the following TABS, organizing various features.


Compose Compose/Send Email
Inbox Double-click on messages; Delete, Print, Forward and Reply to Emails
Folders Create storage folders to organize your webmail; AlphaLink only keeps mail on our server for 180 days, please do not rely on WebMail as a permanent storage method for your important emails.

Quarantine
View and Release any messages that AlphaLink’s junk mail prevention filters may have stopped. After 12 hours in Quarantine, these messages are deleted.
AlphaLink’s anti-spam protection will “trap” messages that meet spam or virus definitions. You can release wanted mail by putting a checkmark next to the message and selecting release: Open the message and WHITELIST a specific address; Viruses cannot be released; Quarantined messages clear in 3 days. See SETTINGS tab to customize Anti-Spam settings.

Contacts Add your personal address book for use in the webmail compose feature.

Rules
Set additional filter rules to block email that is not filtered by AlphaLink.

Settings
Set email forwards (General)
Change your email password (General)
Set Out of Office Auto-Replies (Vacation); Set Anti-Spam levels; Customize whitelists and blacklists. And More. . .

Logoff
Use this to end your WebMail session and return to your browser screen.

Additional “Web Mail How To’s”

Delete Email In the Inbox Tab.
Place a checkmark (✓) next to the mail you wish to delete.
Select delete/undelete.
Select Purge Deleted Messages
Mail can be undeleted and will remain in your box until it is “purged”. If you want to permanently remove the email, select purge after deleting (above).

Forward Messages In the Settings Tab
Select General
Type the email address to which you wish to forward messages.
Place a checkmark (✓) in “do not save copy on server” if you do not want the email to stay in your webmail box after forwarding.

We recommend you leave a copy of the message at the “post office” if you are traveling; you can then download a copy of it when you return to work or home if you need a permanent record.


Support Note: Pop-Up Blocker software will interfere with the use of WebMail. WebMail requires that multiple browsers screens be open at the same time. If the Compose features does not open, this is most likely because you have a pop-up blocker enabled. Enter http://mail.alink.com as a “trusted” or “whitelisted” site in your pop-up blocker software settings.