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What are your support
hours?
AlphaLink
is open with full support Monday-Friday
8am to 5pm and Saturday 9am to 11am.
AfterHour support is available on a
call-back basis Monday-Friday 5pm to 9pm
and on Saturdays from 11am to 5pm. |
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How do I get support?
Online Setup
Instructions & Knowledge Base:
Our home page has a "Support" link where
you can get a wide variety of setup
instructions for connecting, e-mail,
website design, etc.
Coming soon,
AlphaLink will provide a Knowledge Base
of technology questions and answers that
will be available to our clients.
Personal Support
Representatives: We have
technical support representatives
available during the above hours.
You have
several routes that can be used to reach
one of them.
Support By E-Mail.
Email us at
support@alink.com;
a technician will respond during the
next business day.
Direct Phone
Support. Call in and a
technician will call back as soon as
possible.
Remote Control.
We also can take control of your
computer and fix many problems for you.
This requires
specific appointment with one of our
technicians. You will
be directed to visit:
http://helpdesk.alink.com to
allow us to connect. Once the
remote control session has ended, we
cannot access your computer unless you
follow give us permission again. |
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How do I connect while
traveling?
AlphaLink offers NationWide dial up
numbers when you travel. If you do
wish to use your AlphaLink traveling
number to connect then be sure to use a
local dial-up number for the area that
you are visiting. We will
not be responsible for long distance.
Just switch the number when connecting.
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Click Here for
more information. |
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How do I check my email
from someone else's computer (e.g., at
work)?
If you
are at work, at someone's home or at the
library and you have internet access,
you can use our webmail to access your
mailbox. You can read, send and
delete messages.
Click here to
access instructions to use webmail. |
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How can I get rid of
spam? |
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How can I get rid of pop
up ads? |
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How do I find a Header
on an Email message? |
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How can I add an email
account or change my email password? |
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How do I open a "Zipped"
File? |
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How do I cancel my
current ISP?
Be
sure to have the following information
available when you contact them to
cancel your account:
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Username & E-Mail Address at
that ISP
Password
Your mailing address & phone
number
Your credit card number that
gets billed for that account
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AOL America Online:
AOL accepts cancellations by the
following means:
Phone: 1-888-265-8008
Online at www.aol.com using keyword
"cancel"
Fax: 801-622-7969
MSN Microsoft
Network:
MSN only accepts cancellations by phone
at 800-386-5550
AT&T WorldNet:
AT&T WorldNet only accepts cancellations
by phone at 888-613-3064
Prodigy:
Prodigy only accepts cancellations by
phone at 800-213-0992
CompuServe:
CompuServe only accepts cancellations by
phone at 800-292-3900
EarthLink/MindSpring:
EarthLink/MindSpring only accepts
cancellations by phone as follows:
Regular accounts: 800-890-6356
DSL accounts: 888-829-8466
Web Hosting & Business Services:
800-237-0148
Juno:
Juno only accepts cancellations by phone
at 888-811-5866.
NetZero:
To
cancel your NetZero account, call
NetZero at 1-866-841-1442. This number
is for account cancellations/billing
only.
You may also Cancel your Account Online
http://account.netzero.net/cancel
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